HERE TO HELP
A little help.
A clear next step.
Questions about Aster, account access or your data? Email our support team. Invited testers can also use Support in the app.
Include a short description of the issue and any relevant order reference. Never send passwords, recovery codes, identity documents or complete payment details. Public account signup and purchases are not open yet.
For invited testers
- Open Aster on your approved PC and sign in with the Google account you used to enroll.
- Open Support in the app. Use your existing conversation when reporting the same issue.
- Include what happened, when it happened and any visible order reference. Do not include your password, card details, recovery codes or identity documents.
If you cannot sign in
Email asterlivesupport@gmail.com from the email associated with your Aster account when possible. Your wallet belongs to your Google account and original enrolled PC. Changing a TikTok username does not recover or transfer it. Support verifies ownership, and recovery cannot move this account to another PC.
Wallet and payment questions
Real-money purchases are not open. Test credits and test payment receipts have no cash value. If a future payment appears pending, keep its order reference and ask support before attempting another payment.
Privacy and account requests
Email asterlivesupport@gmail.com or use your existing in-app support conversation for questions about your data, account access or deletion. Commercial seller disclosures will be completed before accepting purchases.
Need the details? Read our Terms of Service and Privacy Policy.